Information Literacy and Instruction:LibGuides for Instruction: A Service Design Point of View from an Academic Library Academic Article uri icon


  • Whether you work in a school library or a public library, a large university library or small community college library, you probably use LibGuides or an open-source alternative. Research and class guides are so common and easy to create that they proliferate widely, leading to quality-control challenges in maintaining and updating guides. Elizabeth German provides insights as to how you can transform your LibGuides from a collection of guides to an instruction-oriented service using two different but complementary lenses: service design thinking and e-learning project planning. She takes a step-by-step approach to each lens, using concrete, easily comprehensible examples and references to additional sources of information to help librarians identify the important elements and principles of each lens. Ultimately, she encourages you to think about your research and class guides as a service that is intended to support a specific type of library user: the learner.—Sarah LeMire, editor

published proceedings

  • Reference & User Services Quarterly

altmetric score

  • 1.85

author list (cited authors)

  • German, E

citation count

  • 14

complete list of authors

  • German, Elizabeth

publication date

  • March 2017