Open access appointment scheduling - An experience at a community clinic
Conference Paper
Overview
Overview
abstract
This study concerns the execution of open access appointment scheduling system at an urban outpatient clinic. The clinic underwent a change of its patient appointment scheduling policy from the traditional up-to-one- year fixed booking to the same-day appointment open access system. In this study, we developed a queueing network and a simulation model that help the decision making process of the clinic's scheduling policy. From the analytical results and anecdotal evidence, we also discovered the important factors for successfully implementing of open access.
