KPIs for facility's performance assessment, Part I: identification and categorization of core indicators
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Purpose: The purpose of this paper is to synthesize the previously established list of key performance indicators (KPIs), to identify and categorize the core performance indicators that are measurable and quantifiable. Design/methodology/approach: A literature-based qualitative approach is adopted for accumulating desired information on identifying and categorizing the core indicators. The list of KPIs established in an earlier paper is narrowed down considering the future research needs suggested by the literature. Findings: The quantifiable and measurable core indicators are identified and categorized in the form of a list. The core indicators are defined and the variables required to quantify them are described by citing peer-reviewed literature. Research limitations/implications: This paper represents the first step toward establishing a relevant list of quantifiable and measurable core KPIs. Future research papers could emphasize derivation of mathematical expressions for determining the identified core KPIs and validating these KPIs using simulation of real building data. Practical implications: The need to establish a concise and relevant list of quantifiable and measurable KPIs that could express more than one type of information about a facility's performance is identified in this paper. This paper presents and describes a narrowed down list of core KPIs, which could be utilized by facility management industry professionals while performing a holistic performance assessment. Originality/value: This paper provides a list of core KPIs that could express more than one aspect of a facility's performance and that is measurable and quantifiable. © Emerald Group Publishing Limited.
author list (cited authors)
Lavy, S., Garcia, J. A., & Dixit, M. K.