Deep and surface threats: conceptual and practical implications for crisis vs. problem Academic Article

abstract

• This essay considers the importance of considering the reputational and operational threats posed by an event when trying to assess the event. It is argued that a true crisis must have an operational component. The paper also explores the issue of when certain response strategies will worsen an operational threat and how that acts as a constraint for selecting crisis response strategies. 2002 Elsevier Science Inc. All rights reserved.

authors

• Coombs, W. Timothy

published proceedings

• Public Relations Review

author list (cited authors)

• Coombs, W. T.

citation count

• 39

complete list of authors

• Coombs, W Timothy

publication date

• January 2002

publisher

• Elsevier  Publisher

published in

• Public Relations Review  Journal

Digital Object Identifier (DOI)

• 10.1016/s0363-8111(02)00167-4

start page

• 339

end page

• 345

volume

• 28

issue

• 4

URL

• http://dx.doi.org/10.1016/s0363-8111(02)00167-4