Factors Influencing Communication with Doctors via the Internet: A Cross-Sectional Analysis of 2014 HINTS Survey. Academic Article

abstract

• Based on Street's (2003) ecological framework of communication in medical encounters, this study examined personal, interpersonal, and media factors that could influence patients' use of the Internet to communicate with doctors. Results from data analysis of responses from the 2014 Health Information National Trends Survey showed that patient activation and ease of Internet access were two positive predictors of online doctor-patient communication. In addition, patients' trust in doctors positively moderated the relationships between patient activation and online doctor-patient communication, and between perceived health status and online doctor-patient communication. Finally, the quality of patients' past experiences communicating with doctors had a positive moderation effect on the association between health information seeking behavior and online doctor-patient communication. Implications and limitations are discussed.

authors

• Street, Richard

published proceedings

• Health Commun

altmetric score

• 0.25

author list (cited authors)

• Jiang, S., & Street, R. L.

citation count

• 34

complete list of authors

• Jiang, Shaohai||Street, Richard L

publication date

• February 2017

publisher

• Taylor & Francis  Publisher

published in

• Health Communication  Journal

keywords

• Adult
• Aged
• Attitude To Computers
• Communication
• Consumer Health Information
• Cross-Sectional Studies
• Electronic Mail
• Female
• Health Status
• Humans
• Information Seeking Behavior
• Internet
• Male
• Middle Aged
• Patient Participation
• Patient-Centered Care
• Physician-Patient Relations
• Trust

PubMed Central ID

• 27196037

Digital Object Identifier (DOI)

• 10.1080/10410236.2015.1110867

start page

• 180

end page

• 188

volume

• 32

issue

• 2

URL

• http://dx.doi.org/10.1080/10410236.2015.1110867

user-defined tag

• 3 Good Health and Well-Being