Differences in how physicians and patients perceive physicians’ relational communication
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The purpose of this study was to examine relationships between physicians’ self-perceptions of their “typical” communicative style during medical interactions and the patients’ perception of the physicians’ communicative styles. Three dimensions of communicative style were studied: interpersonal involvement, communicative dominance, and expressiveness. The research participants were 25 physicians and 354 patients of a large, multifaceted medical clinic. There were three major findings of this study: (1) physicians’ self-perceptions and patients’ perceptions of physicians’ communicative style differed significantly, (2) these perceptual differences were systematically related to the patients’ ages and education levels, and (3) physicians’ self-perceptions of communication were unrelated to the patients’ satisfaction with medical care. Implications and limitations of this study were discussed. © 1988 Taylor & Francis Group, LLC.
author list (cited authors)
Street, R. L., & Wiemann, J. M.