COMMUNICATION AND CONTROL PROCESSES IN THE DELIVERY OF SERVICE QUALITY Academic Article

Overview
Identity
Additional Document Info
Other
View All

authors

Berry, Leonard

published proceedings

JOURNAL OF MARKETING

author list (cited authors)

ZEITHAML, V. A., BERRY, L. L., & PARASURAMAN, A.

citation count

677

complete list of authors

ZEITHAML, VA||BERRY, LL||PARASURAMAN, A

publication date

April 1988

publisher

SAGE Publications Publisher

published in

Journal of Marketing Journal