REASSESSMENT OF EXPECTATIONS AS A COMPARISON STANDARD IN MEASURING SERVICE QUALITY - IMPLICATIONS FOR FURTHER RESEARCH Academic Article

authors

• Berry, Leonard

published proceedings

• JOURNAL OF MARKETING

altmetric score

• 3

author list (cited authors)

• PARASURAMAN, A., ZEITHAML, V. A., & BERRY, L. L.

citation count

• 1142

complete list of authors

• PARASURAMAN, A||ZEITHAML, VA||BERRY, LL

publication date

• January 1994

publisher

• SAGE Publications  Publisher

published in

• Journal of Marketing  Journal

keywords

• 35 Commerce, Management, Tourism And Services
• 3506 Marketing

Digital Object Identifier (DOI)

• 10.1177/002224299405800109

start page

• 111

end page

• 124

volume

• 58

issue

• 1

URL

• http%3A%2F%2Fdx.doi.org%2F10.2307%2F1252255