QUALITY COUNTS IN SERVICES, TOO Academic Article

abstract

• Quality is essential when service is what is being sold. 1985.

authors

• Berry, Leonard

published proceedings

• BUSINESS HORIZONS

author list (cited authors)

• BERRY, L. L., ZEITHAML, V. A., & PARASURAMAN, A.

citation count

• 321

complete list of authors

• BERRY, LL||ZEITHAML, VA||PARASURAMAN, A

publication date

• May 1985

publisher

• Elsevier  Publisher

published in

• Business Horizons  Journal

Digital Object Identifier (DOI)

• 10.1016/0007-6813(85)90008-4

start page

• 44

end page

• 52

volume

• 28

issue

• 3

URL

• http%3A%2F%2Fdx.doi.org%2F10.1016%2F0007-6813%2885%2990008-4