The role of employee loyalty and formality in voicing discontent. Academic Article uri icon


  • This study extends prior research on voice, loyalty, and postvoice outcomes by examining a variety of methods by which an employee may choose to voice a dispute. The authors argue that more loyal employees may prefer and use less formal methods to voice discontent and that the use of less formal voice methods relates to less job search activity and lower intent to quit. This study also investigated the interrelation between loyalty, voice method, and satisfaction with the attempt to resolve the dispute. Findings from a sample of university staff employees (N = 452) provide support for the hypotheses.

published proceedings

  • J Appl Psychol

author list (cited authors)

  • Olson-Buchanan, J. B., & Boswell, W. R.

citation count

  • 47

complete list of authors

  • Olson-Buchanan, Julie B||Boswell, Wendy R

publication date

  • December 2002