publication venue for
- Learning from the pioneering founders of the service research field. 34:605-630. 2023
- Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development. 34:433-466. 2023
- Designing connection into healthcare services. 31:861-868. 2020
- Creating innovation that drives authenticity. 30:369-391. 2019