Development of the Pediatric Hematology/Oncology Parent Satisfaction Survey Academic Article uri icon

abstract

  • The importance of assessing patient satisfaction is assuming an increasingly prominent role in the current health care system. This is due to a growing number of studies that have demonstrated a significant relation between patient satisfaction and attitudes and health-related behaviors. This evaluation examined the reliability and factor structure of a new parent self-administered survey measure of satisfaction with health care for pediatric patients in hematology and ontology. The Pediatric Hematology/Oncology Parent Satisfaction Survey (Par. SS) was administered to 113 parents of pediatric patients receiving care at a children's hospital division of hematology and oncology. The Par.SS demonstrated excellent internal consistency reliability, and factor analysis revealed 4 factors identified as General Satisfaction, Satisfaction With Staff Communication and Interaction Style, Satisfaction With Information Amount and Timeliness, and Satisfaction With the Staff's Provision of Emotional Support for the Patient and Parent. Parents reported high levels of satisfaction across the 4 domains for the cohort tested. The Par.SS might serve an important role in facilitating health care professionals' continuous quality improvement efforts to enhance the quality of pediatric care in hematology and oncology.

published proceedings

  • CHILDRENS HEALTH CARE

author list (cited authors)

  • Varni, J. W., Quiggins, D., & Ayala, G. X.

citation count

  • 54

complete list of authors

  • Varni, JW||Quiggins, DJL||Ayala, GX

publication date

  • December 2000