Competing with quality service in good times and bad

authors

• Berry, Leonard

published proceedings

• BUSINESS HORIZONS

author list (cited authors)

• Berry, L. L.

citation count

• 15

complete list of authors

• Berry, Leonard L

publication date

• July 2009

publisher

• Elsevier  Publisher

published in

• Business Horizons  Journal

Digital Object Identifier (DOI)

• 10.1016/j.bushor.2009.02.002

start page

• 309

end page

• 317

volume

• 52

issue

• 4

URL

• http%3A%2F%2Fdx.doi.org%2F10.1016%2Fj.bushor.2009.02.002