Learning from evaluation by peer team: a case study of a family counselling organization
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This qualitative study explores how employees learn from Team Primacy Concept-based employee evaluation and how they use the feedback in performing their jobs. Team Primacy Concept-based evaluation is a type of multirater evaluation. The distinctive characteristic of such evaluation is its peer feedback component during which the employee's performance is discussed by peers in a face-to-face team setting. The study used Kolb's experiential learning model to describe the process by which employees learn from Team Primacy Concept-based employee evaluation and the ways in which they use the knowledge to improve their job performance. The study found eight major dimensions that highlight employee learning as a result of the employees' engagement in the process of Team Primacy Concept-based evaluation. 2010 Blackwell Publishing Ltd.