CONCEPTUALIZING INTENTION TO TAKE A VACATION FORM TO UNDERSTAND NONCUSTOMERS
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abstract
Understanding current noncustomers has been argued to be a key to sustainable success. In this study, a conceptual model is developed based on models and theories on destination image/choice, leisure constraints, and goal-directed behavior to enhance our understanding about current noncustomers. It is proposed that by examining how the main drivers of nonchoice behavior are related to perceptions of performing a given behavior (e.g., taking a particular vacation form) or perceived constraints (e.g., lack of time or money), would assist tourism businesses and destination managers in developing markets in an innovative way beyond focusing on competition.