publication venue for
- Innovation in public relations theory and practice: A transmedia narrative transportation (TNT) approach. 22:382-396. 2018
- Social issue qua wicked problems The role of strategic communication in social issues management. 22:79-95. 2018
- Debunking the myth of denial's effectiveness in crisis communication: context matters. 20:381-395. 2016
- How publics react to crisis communication efforts. 18:40-57. 2014
- Amazon.com's Orwellian nightmare: exploring apology in an online environment. 16:280-295. 2012
- The negative communication dynamic. 11:300-312. 2007
- Unpacking the halo effect: reputation and crisis management. 10:123-137. 2006