The role of reverse Logistics Information System for Returns Handling Process in an Electronics Distribution Environment Academic Article uri icon


  • In this research study a survey was conducted to better understand the role of information systems as a management tool for reverse logistics activities. There is a particular focus on electronic distribution environments in North America and the returns handling process and the types of activities affecting overall satisfaction. The research utilized a survey completed by members of the National Electronic Distributors Association.

published proceedings

  • Review of the Electronic & Industrial Distribution Industries

author list (cited authors)

  • Kim, H. S., Lawrence, B., Zoghi, B. B., & Clark, N.

complete list of authors

  • Kim, HS||Lawrence, B||Zoghi, BB||Clark, N

publication date

  • January 2006