Customer Types and the Empathetic Response Academic Article

authors

• Pearson, Chad

published proceedings

• The Reference Librarian

author list (cited authors)

• Pearson, C. J

citation count

• 1

complete list of authors

• Pearson, Chad J

publication date

• July 2014

publisher

• Informa UK Limited  Publisher

published in

• Reference Librarian  Journal

Digital Object Identifier (DOI)

• 10.1080/02763877.2014.910974

start page

• 256

end page

• 261

volume

• 55

issue

• 3