publication venue for
- Defending a 100-year brand. 17:12-15. 2008
- Foreign fluctuations. 17:46-50. 2008
- How to Lead the Customer Experience. 12:18-23. 2003
- 5 Step to online success. 11:35. 2002
- Generous Companies Serve the Best. 10:12. 2001
- Organizing to Minimize a Cyber-Terrorist Threat. 8:9. 1999