publication venue for
- Revisiting "big ideas in services marketing" 30 years later. 30:3-6. 2016
- Synergistic effects of operant knowledge resources. 24:400-411. 2010
- Consumer relationship proneness: a reexamination and extension across service exchanges. 24:61-73. 2010
- An empirical examination of factors influencing the internationalization of service firms. 17:185-201. 2003
- Erratum. 1:5-9. 1987