publication venue for
- Creating value through quality service. 49:100716-100716. 2020
- Managing "after hours" electronic work communication. 45:291-297. 2016
- A key to the effectiveness of strategic supply chain management. 36:78-92. 2007
- Effectively managing service chain organizations. 35:357-371. 2006
- Marketing the Image of Management: The Costs and Benefits of CEO Reputation. 35:279-290. 2006
- Human Capital in the Supply Chain of Global Firms.. 35:251-263. 2006
- What business can do about obesity. 35:341-356. 2006
- The collaborative organization: Leadership lessons from Mayo Clinic. 33:228-242. 2004
- For love and money: The common traits of successful retailers. 26:7-23. 1997
- PRESCRIPTIONS FOR A SERVICE QUALITY REVOLUTION IN AMERICA. 20:5-15. 1992
- THE POWER OF SOCIAL INFORMATION IN THE WORKPLACE. 18:63-75. 1989